REFUND POLICY
You can change or cancel an item or the entire order before 10 pm the previous day. In order to cancel a part of, or the entire order, please contact us on whatsapp-9479394010 & mail on 'avyayahealth@gmail.com' and quote your name and changes. Alternately, you may make changes in your order through the website. We'll try to accommodate your request as best as we can.
Conditions for Refund
- Milk Unfit for Consumption :
- Incorrect Delivery :
- Refusal / Late cancellation :
- Missed Delivery :
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However if the cold chain inadvertently breaks at our end, causing the milk to turn sour on the day of delivery, you can request a refund for the said lot. Refund is initiated once we collect the soured milk pack from you.
A delivery will only be considered incorrect at our end if you have informed us in advance. If you receive a delivery despite of this, you are not eligible for a refund. Refusing delivery without prior information does not qualify for refund.
Charges will still be applicable in case intimation for cancellation is made after 10 pm, and also on refusal to take the delivery in the morning.
If, on any given day, your milk delivery has been missed, please inform us before 1 pm on the same day so that we can resolve it immediately and ensure smooth delivery of your favourite milk. Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 1pm.
The following are the only admissible ways of prior intimation :
Call, whatsapp or mail our customer care department. Update necessary information in your account on the website.
Note : Informing the delivery boy is not admissible as formal intimation of order. The customer care department is the only authorized channel for this.
Terms and conditions
- Members of the same family can not claim any offer, cash back or bonus twice.
- Similarly, any offer, cash back or bonus can not be enjoyed on the same delivery address more than once.
- We do not encourage monetization of cash back. However, it can be certainly benefitted against your subscription value.
- Missed Delivery :
- Cashback value cannot be consumed in the first order.
- In case of any user found exploiting the offers, the cashback amount or offer amount will be forfeited and remaining balance needs to be consumed. No refund will be given.